Frequently Asked Questions

What should I do in case of emergencies?

For life-threatening conditions, always call 000. For other urgent medical attention, please call us on 9807 0022

Do I need to book my blood test?

There is no need to make an appointment for most blood tests, but some specialised tests need one. Your GP will tell you if you need an appointment for your test.

Do I need an appointment to get a script?

Yes, you need an appointment with your GP to get a script. It is important that your doctor review your medical history and ensure that the prescription you receive is appropriate and that any required monitoring is up to date (e.g. blood pressure checks, blood tests). You can either book a face-to-face or a Telehealth consultation.

Can I call or email a question about my medication?

Please book an appointment with your GP if you have questions about your medications or medical care.

Can I get my results over the phone?

Yes, but only through a TeleHealth appointment will the details of your results be discussed.

Do I need an appointment for a referral?

Yes, you need an appointment for your referral. In order for your referral to be appropriate, your doctor must ensure that the medical information about you presented to the referred practitioner is current. It is also possible that your doctor will need to order tests before your specialist appointment to ensure that safe and effective treatment will be provided.

You can book either a face-to-face or TeleHealth consultation.

Can the doctor backdate my referral so I get a Medicare rebate?

No. It is illegal for a doctor or GP to backdate a referral. Before making an appointment with a specialist, please make sure that you have a valid referral.

Accessibility

Disabled parking is available as well as step-free access into the practice. We also have a wheelchair available to assist with patient transfer from transport to the practice. Please let our wonderful reception team know in advance and they will be able to help you.

Parking

On-site & disabled parking is available. This is shared with the other health services, so we recommend allowing plenty of time before your appointment. There is also off-site parking next to small group of shops just 50 metres up the road from us.

How can I get a medical certificate?

A medical certificate is a legal document. As such, you must make an appointment to see our doctor to be issued a medical certificate.

Can I call my doctor?

Our doctors do not accept patient phone calls during consulting hours as it can disrupt the doctors’ concentration and contribute to appointments running overtime. However, special considerations may be made depending on the circumstances. You may be asked to leave a message and your call may be returned by a doctor or a member of the team.

I’m an existing patient, why do you still ask for too much information?

In order to ensure we identify our patients correctly, you will be asked to verify your name, address & date of birth each time you book an appointment

I am not a native English speaker, what should I do?

Except in emergency situations, patients who are unable to speak English are encouraged to use the services of an interpreter rather than a friend or family member during the consultation. Please tell the receptionist if you need an interpreter to be booked and ask for a longer appointment. We use Translating and Interpreting Service (TIS National) and AUSLAN to communicate over the phone with our patients who are deaf.

What are recalls?

Notifying you of test results and upcoming recalls is an important part of our commitment to your overall health. Patients may now receive SMS reminders from us for upcoming appointments, reviews, assessments, or test results.

What if I don’t want to receive SMS?

You may opt out of this service by replying “Stop”. Doing this will stop ALL appointment reminders, recalls and results, and we will instead send letters and/or call you on the telephone. As a result, you will only receive a telephone call regarding your test results if a doctor requires you to see you.

Speak to our friendly reception staff for further information.

Can you ask the doctor to get the imaging/radiology provider to bulk bill my scan?

Radiology providers have their own billing policies. Please discuss your needs with your Radiology provider during your consultation.

I have received a text saying I am due for a blood test but I don’t have a form. Can the doctor please just print one for me?

No, you will need to book an appointment with your GP if you do not yet have a form for your blood test.

I received a text saying I need to make an appointment to discuss my results?

Yes. Test results are reviewed by your GP, and some may require discussion and action. You can book an appointment by calling the practice or online via HotDoc

How do you process the test results?

Your doctor will review your results;
Your doctor will decide if your results are urgent, need follow up, or if no action is needed; then
We will send you a secure SMS letting you know whether or not you need to return to your doctor within 3 business days. For urgent concerns, we will give you a phone call.

Please book an appointment online if your doctor hasn’t requested a follow-up consultation and you are still experiencing symptoms. The reception staff cannot read out your results to you over the phone for privacy reasons.

Do I need an appointment for a referral?

You can book either a face-to-face or TeleHealth consultation.

Can the doctor backdate my referral so I get a Medicare rebate?

No. It is illegal for a doctor or GP to backdate a referral. Before making an appointment with a specialist, please make sure that you have a valid referral.

How long does my referral last?

A referral lasts for 12 months starting from the date of your first consultation with your specialist.

How do I arrange a referral to a psychologist?

You will need to book an appointment with your GP to assess your mental health and another appointment to create a GP Mental Health Treatment Plan, if appropriate.

My allied health provider (eg. physiotherapist, podiatrist, chiropractor) has asked me to get a care plan and EPC referral for their services. How do I do this?

Please check in with your doctor about GP Management Plan options. Not every person is eligible for Medicare standards that we comply with.

Where can I get my script?

We can either send it to your phone or email via eScript, fax it to your pharmacy, or you can pick it up here at the practice.

Zero-Tolerance Policy

Our dedicated staff is committed to providing you with the best care possible. We kindly ask that you interact with them respectfully. We maintain a strict zero-tolerance policy towards rudeness, intimidation, aggression, and violence to ensure a safe and welcoming environment.

Please be aware that engaging in such behaviour may result in being asked to leave our facility, and in some cases, it could impact our ability to continue providing care for you.